Terms & Conditions

Thank you for visiting www.Provenceencouleur.com


Please take a few minutes to read and fully understand these Terms and Conditions of Use of "Provence en Couleur." (also mentioned as ''Provence en Couleur'' Home-Decor). Use of the Provence en Couleur web site (Provenceencouleur.com) is regulated by these Terms and Conditions and your usage of the web site Provenceencouleur.com constitutes your obligation to respect these Terms and Conditions.

These Terms and Conditions apply to all sales concluded via the internet web site www.Provenceencouleur.com.


All transactions are processed in Canadian Dollars (CAD). Prices shown do not include sale taxes, shipping and handling fees.



Shipping and Delivery Policy

We deliver products using Canada Post, Fedex, UPS, Orders are dispatched within 2-3 business days and shipping times depend on your location. If for any reason we are unable to dispatch your order we will notify you within 2 business days.



Customer Service Policy

Provence en Couleur Home-Decor is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.



Refund Policy

If you are not satisfied with the quality of your order or if it doesn’t match the description, post it back to us within 15 days of purchase with your order reference and you will be refunded the price of the article (excluding the shipment costs).

Returned products must not have been used, damaged, altered and must be returned in their original packaging.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Provence en Couleur Home-Decor will reserve the right not to refund a customer who did not respect the conditions of return. If all conditions are met as mentioned above,  Provence en Couleur shall refund its customer within fifteen (15) days following the cancellation notice, providing that returned products have been received. Refunds are made via Paypal if customer has a registered Paypal account or by check sent by registered mail to the delivery address given when the order was made. The return address is:



Provence en Couleur Home-Decor LTD

308-1591 West 16 th Av

Vancouver BC V6J 2L7



Privacy Policy

Provence en Couleur Home-Decor is dedicated to keeping your details private. Any information, we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us. Provence en Couleur Home Decor uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Provence en Couleur Home-Decor only last while you’re browsing our website. We do not store persistent cookies on your computer.



Security Policy

Provence en Couleur Home-Decor uses Paypal to process your order. We do not record your payment details or anything to do with your bank, Paypal account, or Credit Card references. All the payment process is handled on Paypal’s SSL secure servers.



Website content

Prices and conditions are subject to change without notice. The photos are for illustrative purpose only and may not always adequately represent the article they accompany.



Child Protection

We take special care to protect the safety and privacy of children. Our Sites are general audience sites. Consumers making purchases on our Sites must have a valid credit card and be 18 years of age or older. It is the policy of Provence en Couleur Home-Decor not to collect personal information on any person under the age of 18 and we request that any person under age 18 not submit any personal information via our sites. Our reminder and greeting services are designed not to gather birth dates (with years) or other personal information for children under 18.



If you have any questions regarding Provence en Couleur Home-Decor Terms and Conditions, please email us at: info@provenceencouleur.com

Contact us

Tel Canada :  604 376 6730
Tel France :    06 21 31 41 81

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© 2014-2020 by Provence En Couleur. All rights reserved.